Check out our frequently asked questions and hopefully we can help! What shirt brand do you print on? Our standard t-shirts are printed on amazing quality, cotton, cotton/ poly cotton blend tees. We only order high quality products, such as Gildan, Bella, Next Level, Anvil, Fruit of the Loom, Hanes, and other well known brands. What size should I order? Our sizes range from S-6XL. Please see our sizing chart for more details and suggestions for fit. We offer youth, unisex, and women fitted tees. Please click the Sizing Chart Tab above to find the appropriate size. What type of printing process is used on your apparel? All of our shirts are printed by hand and custom made at the time of ordering. We use primarily use screen printed heat transfer processes. Are there any specific care instructions? Yes, please follow these tips to take care of the t-shirts:
Washing: Wash inside out with cold water with similar colors using a gentle cycle.
Ironing: If ironing is necessary, iron inside-out on the lowest setting. NEVER IRON the printed area directly.
Drying: Tumble dry low or hang-dry.
Avoid using bleach and do not dry clean.
ORDERING What forms of payment do you accept? We accept all major credit cards such as Visa, MasterCard and American Express through our secure payment processing system. We transit your credit card securely for your protection and we do not store your credit card information. We offer convenient payment options to our customers. PayPal - PayPal.me/hisgarment Chase Quickpay - Send Payment to email@example.com Cash App - cash.me/app/WLQMMXN
SHIPPING How long will it take for my order to arrive? Standard shipping for orders in the United States takes 7-10 business days. Most orders are received within 10 days of ordering. International orders usually take 3+ weeks to arrive depending on the destination and customs processing. The tracking for international orders will not update once the package leaves the US, but the order is still on its way. During holidays or times of high demand, orders will take 10 - 15 business days to ship. What shipping method do you use? Standard shipping for orders in the United States are shipped via USPS First Class or Priority Mail. International orders are shipped via USPS First Class International Mail. Do you offer package tracking? Yes! We will provide you with the tracking number once your package is shipped, except for International shipments. A shipping confirmation email will be sent, once your order has left our facility. Do you ship internationally? Yes, we ship to almost every country around the world. RETURNS & EXCHANGES What is your return policy? Since we print every product when it is ordered we CANNOT PROCESS SIZE EXCHANGES. Please be sure to check our size chart before ordering or send us an email for questions. If you received a defective item, we'll happily replace it. Faulty items will be exchanged for the same type of product in the same size. Please contact us at firstname.lastname@example.org further information. All of our items are made by hand at the time of purchase. We do not have a warehouse or inventory. We DO NOT issue refunds on orders that have completed payment/deposit and/or shipped. Can I cancel/modify my order? Please note we try to be very accommodating, if you have issues, send us an email at email@example.com we will try to help. STILL HAVE QUESTIONS? For additional information about The hem of HIS Garment, Inc Full Service Silk Screen and Rhinestone, please contact firstname.lastname@example.org.